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Art der Veranstaltung:	Kongress
Ort:	Golden Tulip, 4 Landgrafenstraße, Berlin, 10787, Germany
Datum:	08.10.2018 bis 09.10.2018
Veranstalter:	TAC Events
URL:	http://go.evvnt.com/253266-0?pid=1265
E-Mail:	k.lenihan@tacook.com
Eintritt/Gebühr:	2 Day Conference - State Owned Utility: EUR 999.0, 2 Day Conference - Privately Owned Utility: EUR 1299.0, 2 Day Conference - Solution Provider: EUR 1499.0
Voranmeldung erwünscht:	ja

Connected Customer: Utilities

After the success of last year's event, 2018 sees the Connected Customer: Utilities move to the ever changing city of Berlin to explore the transformational role digital innovation is playing in the utilities sector, as both established players and disruptive new-comers fight to win over new customers while maintaining a loyal customer base.

2018 brings fresh uncertainty with utility business model reforms, social and political upheaval, constant technological developments and disruption – oh and did someone mention GDPR?

The overriding message from last year's event was that individual utilities cannot weather this storm alone. To survive, the industry needs to work together. Join us this October to address the technological and the human, the strategic and the technical and, in the words of one of our 2017 speakers:

"Let's rock the digital energy revolution!"

Key Topics for 2018 include:

- Digital disruption: technology, digitalisation, and the evolving customer

- The significance of innovation, culture change and collaboration in achieving customer centricity

- Effective use of customer data and analytics to create new business opportunities

- Overcoming adversity: using technology in a crisis to help build customer trust and favourability

- Enhancing revenue collection and customer experience through cutting Edge technologies

- How 'smart homes' and 'smart services' are changing the remit of utilities and the customer utility relationship

1x1 der wirkungsvollen Präsentation - Präsentationstraining mit Videofeedback in Augsburg	Augsburg	11.01.2018 bis 12.01.2019
Zeitmanagement Training, Augsburg	Augsburg	09.05.2018 bis 09.05.2019
Moderationstraining - emotional und rational otpimal moderieren Köln - mit Videofeedback	Köln, Dortmund	04.06.2018 bis 05.06.2019
Moderationstechniken Seminar - emotional und rational otpimal moderieren Frankfurt	Frankfurt	19.07.2018 bis 20.07.2019
Zeitmanagement Direkteinstieg Hamburg	Hamburg	31.08.2018 bis 31.08.2019
Präsentationstraining Hamburg - mit Videofeedback	Hamburg	03.09.2018 bis 04.09.2019